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Shipping & Returns

Shipping

We will despatch your order on the working day (Tuesday to Saturday) following receiving payment. Our standard delivery is via Royal Mail First Class post (not Tracked) and Royal Mail will aim to deliver your package the next working day, including Saturday.  

We ship worldwide via Royal Mail or DPD, depending on parcel size. Please refer to shipping costs below:

UK   Under £60 order total - £2.90

        Over £60 order total  - Free delivery 

Europe   £12.00 per order


Rest of the World   
£15.00 per order

 

Customs Charges

Goods may be subject to customs charges and fees. These depend on the contents’ value. The recipient will have to pay these before the parcel is released to them. The customs authorities in the destination country determine if charges are due on imported goods.

 

Returns Policy

We make every effort to represent our products as accurately as possible, however colours can appear differently, dependent on individual screen settings. If you are unsure about a fabric, we suggest you contact us for a fabric sample. We are not able to offer returns on cut fabric, unless it is faulty.

We accept returns in their original sale condition within 14 days of purchase, and will issue a full refund for these items. Your refund will be credited to the original payment card.

Unwanted goods must be returned in a fully resaleable condition and any packaging must be intact. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

Goods cannot be returned once they have been used or cut into under any circumstances. Please check for any faults or decide if you wish to keep the item or not before cutting into or starting to use them. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

Goods must be returned to Timeless Fabrics, 48 High Street, Milford-on-Sea, Lymington, Hampshire SO41 0QD. Postage and packaging charges will not be refunded, nor will postage costs you have incurred for returning the items to us. We recommend that you receive proof of postage for your returned items as we cannot be responsible for items lost in transit.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.